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Immediate and gritty: on the spot citizen journalism with Roy Blumenthal

April 18th, 2008 Comments

Roy Blumenthal has just posted a series of videos to Qik covering the aftermath of a shootout between the police and a group of robbers.

The news broke on Twitter just a short time ago and there are already 4 videos on Qik just a few minutes after the events they covered. This series is shocking and really brings home how effective one person can be with a camera phone and a service like Qik in bringing these scenes to the Web.

Man, talk about dramatic footage … Good job Roy. I hope the cops do recover from their wounds.

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The case of DataPro and the Twitter

April 17th, 2008 Comments

Yesterday I became a case study. One of my responsibilities at iCommons is to co-ordinate its IT/IS function and that includes sourcing a new Internet access service provider. JC, our techie until the end of March, was dealing with DataPro (I think I even suggested DataPro in the first place) so when JC left, I picked up from where he left off and tried to move things along. Because iCommons is a non-profit we are mindful that we are dependent on donor funding and need to make decisions based on that. Anyway, without getting into details I reached a bit of an impasse with our DataPro sales rep yesterday morning about an issue that was a concern for us. I wasn’t happy with the tension that had entered my budding relationship with the DataPro guy and reached out to my Twitter community for help and asked my community if anyone could recommend someone at IS or MWeb Business that I could speak to about an alternative quote. It also didn’t help DataPro much that my colleagues were also a bit put off by this unforunate development.

DataPro twitter.png

I quickly received responses from Andy, Jason and Marc (and shortly afterwards, Jacques) and started making enquiries about alternatives to DataPro. While I can understand that people have bad days and are not always polite, we are under some pretty intense pressure back at the batcave and need a reliable solution pronto. I didn’t have (and still don’t have) a meaningful relationship with DataPro and when I experienced that tension, I felt no hesitation look at other options.

I started discussions with a great referral from Andy about possibly moving to Mweb Business (yes, in spite of Jason’s caution) as the next best of a somewhat dubious bunch (although if I had seen his post about MWeb Business I probably wouldn’t have agreed to consider them so readily) and then headed back to the ongoing session at Nomadic Marketing where I was due to speak in a couple hours. I was listening to Mike Stopforth’s talk an hour or so later when I received a series of calls from DataPro about a complaint that had found its way to DataPro’s CEO who passed it down to the sales director who routed it to the sales guy I had been talking to. Anyway, the sales guy was most apologetic and we were able to reach agreement on an arrangement that works for iCommons once we were passed all the tension.

At first the sales guy thought that I had called the CEO and was confused when I told him I hadn’t spoken to anyone else at DataPro. When he checked back with his director he was told that the complaint was “on a website … Twitter …”. I confirmed that I had posted my gripe and explained that where I receive good service, I can be almost fanatically loyal and when I don’t, like most people, I reach out to my community for alternatives. It turns out that all the wonderful people on Twitter I am connected to are a pretty responsive bunch and often my first port of call. I wasn’t sure how the message got to DataPro and was, quite frankly, stunned that someone actually heard what I said and then conveyed that to the CEO of DataPro. This is the stuff of presentation case studies for goodness sake! I found out this morning that Pam Sykes knows DataPro’s PR people and passed the message on to them. Pam was sitting about 5 meters away from me in Nomadic Marketing to boot! If it weren’t for Pam, I wonder if my tweet would have been noticed by anyone connected to DataPro and dealt with. The emphatic response from DataPro’s CEO is a clear indication of how important it is to them to give better service and they deserve some credit for making an effort to respond to my indirect complaint about them.

(In the event I still have their attention, they may also want to do something about the page http://datapro.co.za resolves to – it isn’t the home page and “www” is so 2007!)

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iHeritage Day

September 24th, 2007 Comments

iHeritage_button_site.jpgSome of you may know that I an a Fellow at iCommons (basically, I do a bit of volunteer work for Heather and her team) and I was fortunate to be part of iHeritage on 23 September 2007 in the Rosebank Mall. If you are curious about what iHeritage is, take a look at the iHeritage page and also at my previous post about it. Be sure to check out Heather’s post on her blog too.

In a nutshell iHeritage was about collecting memories of where we came from as individuals and as a collective. We had a scanner (courtesy of Lawgistix) as well as an Internet connection (thanks to M&A Rosebank and Skyrove) and our plan was to scan people’s photos of their families and their homes, interview people about their lives and digitise whatever else we were given and then upload all of that either to Flickr or to Wikimedia Commons under a Creative Commons license.

iHeritage event on 23 September 2007 - 17

Included in our wonderful team were translators to help us capture the memories and thoughts of Zulu and Xhosa speaking contributors who spoke about the importance of their culture and what it is like to keep those practices alive in Johannesburg.

iHeritage event on 23 September 2007 - 18

It struck me that we had some of our best contributions from people who were passionate about their history and their culture. Isaac and Mbongeni (pictured above) perform at the Rooftop Market and they shared their thoughts about how free they felt to practice some of their traditional practices like the preparation of traditional beer up here in Joburg. We also received some wonderful contributions from people whose families immigrated to South Africa. Hettie Dreyer, the iCommons’ bookkeeper, brought her family to iHeritage and gave us some wonderful photos of her family to scan, including this photo circa 1855 (this image is available on Wikimedia Commons under a Creative Commons Attribution ShareAlike 3.0 Unported license):

Being a bit of a geek one of my favourite aspects of the day was our Jaiku channel which we displayed on a big screen above the stage.

iHeritage event on 23 September 2007 - 12

I was using the mobile application for Series 60 devices to post updates virtually in real time while other members of the team posted updates from their laptops on the channel page itself. The channel worked out really well as a back channel for the event and a way to share what was going on with people walking past. Although our event is over, iHeritage is just beginning and you can contribute to the project by doing two things. The first is to license your relevant content under a Creative Commons Attribution or Creative Commons Attribution ShareAlike license and the second thing you can do is tag your content with the tag “iheritage”. The channel has been set up with a variety of feeds so we should be able to keep the channel going with each new contribution to the project. Most of these feeds will pull in search results using the term “iheritage” and include those search results into the iHeritage collection.

iHeritage is going to go beyond South Africa too. We would love to see contributions from all over the world and one day look back on a collection of our memories and what made us who we are. If you are still a little unsure what is appropriate for iHeritage, think about your home and your family and how they helped you become who you are and are part of your heritage. Bear in mind that heritage isn’t just about the old photos in your family album, it is about what is happening to you now. It is all about our past, our present and even our future and the important thing is to preserve it for future generations who will be able to look back at where they came from and know who they are.

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Its the stuff that gets the juices flowing …

May 17th, 2007 Comments

I had lunch with Heather today and we chatted about projects we are collaborating on, might collaborate on and we are working on on our own or in our own organisations and it struck me how much I enjoy being a digital socialist. I love the thought of working on a project that will make me absurd amounts of money, sure, but I really love the idea of doing work that has as its focus making a real contribution to the community itself. This is the stuff job satisfaction and the warm fuzzies are made of …

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