Comments on: A couple things Afrihost should fix

By: Petrus Theron

Petrus Theron — Thu, 26 Nov 2009 08:06:48 +0000

I just sent Afrihost a long ranting support email ([#FRB-506979]) regarding this exact same problem.

The two main issues here are:
1.) my account is suspended if an automatic payment fails, and
2.) I can't access the client zone when I run out of cap, or if my account is suspended (aka no IP assignment).

By: Petrus Theron

Petrus Theron — Thu, 26 Nov 2009 08:05:51 +0000

By: Petrus Theron

Petrus Theron — Thu, 26 Nov 2009 02:06:48 +0000

By: Petrus Theron

Petrus Theron — Thu, 26 Nov 2009 02:05:51 +0000

By: pauljacobson

pauljacobson — Tue, 03 Nov 2009 02:40:43 +0000

Hi Gian

Thanks for dropping by and commenting. I think these two changes/fixes will make it a lot easier to keep connected and perhaps even reduce the load on your accounts people. The lady I spoke to yesterday who reconnected me had to wade through a lot of payment confirmations to find mine. Giving customers the ability to get to their control panel and pay their outstanding bills and have their accounts reconnected in the process must reduce the load your accounts people are carrying too.

By: Gian - Afrihost

Gian - Afrihost — Mon, 02 Nov 2009 23:43:48 +0000

Hi Paul.

Thanks for the post and your suggestions - sincerely appreciate all feedback that helps us improve.

I have spoken to our developers as you are supposed to be able to get into your Client Zone after you are capped and out of bandwidth. They believe they know what caused the problem you encountered and this glitch should be ironed out within the next day or so.

We are also working on a system that will enable you to pay for any outstanding invoice via the Client Zone by credit card - This is definitely a shortcoming of our Client Zone at the moment but the good news is it should be developed and integrated within the next 2 weeks or so.

Thanks again.

Gian
CEO, Afrihost