Comments on: Hollard’s call centre that doesn’t really handle calls http://pauljacobson.org/2007/04/26/hollards-call-centre-that-doesnt-really-handle-calls/ blogger. evangelist. maven. Mon, 15 Mar 2010 13:31:41 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Hollard is listening at Wired Gecko http://pauljacobson.org/2007/04/26/hollards-call-centre-that-doesnt-really-handle-calls/comment-page-1/#comment-1998 Hollard is listening at Wired Gecko Sat, 05 May 2007 15:44:58 +0000 http://pauljacobson.org/?p=1621#comment-1998 [...] published a post about Hollard’s call centre that wasn’t really a call centre a little while ago. It turns out they (and their advisors, [...] [...] published a post about Hollard’s call centre that wasn’t really a call centre a little while ago. It turns out they (and their advisors, [...]

]]> By: Paul http://pauljacobson.org/2007/04/26/hollards-call-centre-that-doesnt-really-handle-calls/comment-page-1/#comment-1997 Paul Fri, 04 May 2007 14:40:31 +0000 http://pauljacobson.org/?p=1621#comment-1997 Hi Stacey Thanks for your comment. One of your call centre agents did call my wife about an hour ago or so and it looks like the matter is going to be resolved. I am impressed that you are responding to this issue here. This is a good space to be in and one which should get you some good exposure going forward. Hi Stacey

Thanks for your comment. One of your call centre agents did call my wife about an hour ago or so and it looks like the matter is going to be resolved.

I am impressed that you are responding to this issue here. This is a good space to be in and one which should get you some good exposure going forward.

]]> By: Paul http://pauljacobson.org/2007/04/26/hollards-call-centre-that-doesnt-really-handle-calls/comment-page-1/#comment-1999 Paul Fri, 04 May 2007 14:40:31 +0000 http://pauljacobson.org/?p=1621#comment-1999 Hi Stacey<br><br>Thanks for your comment. One of your call centre agents did call my wife about an hour ago or so and it looks like the matter is going to be resolved.<br><br>I am impressed that you are responding to this issue here. This is a good space to be in and one which should get you some good exposure going forward. Hi Stacey

Thanks for your comment. One of your call centre agents did call my wife about an hour ago or so and it looks like the matter is going to be resolved.

I am impressed that you are responding to this issue here. This is a good space to be in and one which should get you some good exposure going forward.

]]> By: Stacey Luckin http://pauljacobson.org/2007/04/26/hollards-call-centre-that-doesnt-really-handle-calls/comment-page-1/#comment-1996 Stacey Luckin Fri, 04 May 2007 14:28:27 +0000 http://pauljacobson.org/?p=1621#comment-1996 How awful - what a dreadful experience with Hollard and I am embarressed that we have treated you this way. My sincere apologies and I have raised this matter with all the powers that be at Hollard, who should be springing into action. I'm told they are trying to contact Gina as I write. Should you still have no resolution to our service and your claim, please don't hesitate to contact me personally via my email address or direct line 011 351 5071. Thanks for writing about this - it is good to hear about these issues so that we can get it right! Sincerely Stacey Luckin Brand Manager Hollard Pay As You Drive How awful – what a dreadful experience with Hollard and I am embarressed that we have treated you this way.

My sincere apologies and I have raised this matter with all the powers that be at Hollard, who should be springing into action. I’m told they are trying to contact Gina as I write.

Should you still have no resolution to our service and your claim, please don’t hesitate to contact me personally via my email address or direct line 011 351 5071.

Thanks for writing about this – it is good to hear about these issues so that we can get it right!

Sincerely

Stacey Luckin

Brand Manager

Hollard Pay As You Drive

]]> By: Stacey Luckin http://pauljacobson.org/2007/04/26/hollards-call-centre-that-doesnt-really-handle-calls/comment-page-1/#comment-2000 Stacey Luckin Fri, 04 May 2007 14:28:27 +0000 http://pauljacobson.org/?p=1621#comment-2000 How awful - what a dreadful experience with Hollard and I am embarressed that we have treated you this way.<br><br>My sincere apologies and I have raised this matter with all the powers that be at Hollard, who should be springing into action. I'm told they are trying to contact Gina as I write.<br><br><br><br>Should you still have no resolution to our service and your claim, please don't hesitate to contact me personally via my email address or direct line 011 351 5071.<br><br><br><br>Thanks for writing about this - it is good to hear about these issues so that we can get it right!<br><br><br><br>Sincerely<br><br>Stacey Luckin<br><br>Brand Manager<br><br>Hollard Pay As You Drive How awful – what a dreadful experience with Hollard and I am embarressed that we have treated you this way.

My sincere apologies and I have raised this matter with all the powers that be at Hollard, who should be springing into action. I'm told they are trying to contact Gina as I write.

Should you still have no resolution to our service and your claim, please don't hesitate to contact me personally via my email address or direct line 011 351 5071.

Thanks for writing about this – it is good to hear about these issues so that we can get it right!

Sincerely

Stacey Luckin

Brand Manager

Hollard Pay As You Drive

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