Comments on: On the other hand … customer service! http://pauljacobson.org/2006/04/30/on-the-other-hand-customer-service/ blogger. evangelist. maven. Mon, 15 Mar 2010 13:31:41 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Christopher Carfi http://pauljacobson.org/2006/04/30/on-the-other-hand-customer-service/comment-page-1/#comment-774 Christopher Carfi Mon, 01 May 2006 00:02:23 +0000 http://pauljacobson.org/?p=797#comment-774 o grouchy one...some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around. <a href="http://www.socialcustomer.com/2006/03/a_customer_supp.html" rel="nofollow">http://www.socialcustomer.com/2006/03/a_customer_supp.html</a> would love your thoughts. o grouchy one…some more thoughts on this here as well. some things we’ve been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.

http://www.socialcustomer.com/2006/03/a_customer_supp.html

would love your thoughts.

]]> By: Christopher Carfi http://pauljacobson.org/2006/04/30/on-the-other-hand-customer-service/comment-page-1/#comment-775 Christopher Carfi Mon, 01 May 2006 00:02:23 +0000 http://pauljacobson.org/?p=797#comment-775 o grouchy one...some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.<br><br><a href="http://www.socialcustomer.com/2006/03/a_customer_supp.html" rel="nofollow">http://www.socialcustomer.com/2006/03/a_customer_supp.html</a><br><br>would love your thoughts. o grouchy one…some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.

http://www.socialcustomer.com/2006/03/a_customer_supp.html

would love your thoughts.

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